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Stop receiving emails for unassigned tickets

Stop receiving emails for all new tickets

Just now

%{time} min

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Your Own

Contact support only

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Add Cc recipient

New ideas

New comments

Unassign yourself from this ticket

Push Ticket

Email domain in different subdomain.

Email cannot match a support agent's email address

Hide kudos, tracking pixels and anything else that would indicate that a ticket is not a personal email.

Customize the footer of emails that are sent out to ticket requestors. Defaults to including the Kudos link.

Must have (deal breaker)

Should have (not time critical)

Nice to have

New Ticket Note

SLA Warning

SLA Violation

User Traits

Account Traits

Company Insight

I support '%{title}' - what do you think?

Multiple forum languages

Have forums in multiple languages

never

today

yesterday

%{n} ago

Remove 'Powered By' UserVoice branding.

Select which web portal sections you want visible.

Your password cannot appear in your email address.

Your email address cannot appear in your password.

Your email username cannot appear in your password.

Allows restricting access to entire web portal, based on valid SSO token or authorized IP address.

Allow restriction of admins to specific modules (feedback, helpdesk, and/or knowledgebase).

Save custom ticket searches for frequent use.

Shows engagement level on your email updates.

License types

Assign seats by license type.

Support Only

Contributor

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