Capture feedback or create new ideas for an account from the C360 view

View an account’s ideas (and the status of that idea) from the C360 view

Health Score & Renewal Report

View ideas in the Contributor Console by health score

Browse ideas from accounts with upcoming renewals

Set up configuration

Capture feedback in Gainsight and view ideas by health score and renewal date in UserVoice.

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Detailed setup instructions

Configure

Salesforce Instance

Grant UserVoice permission to access your accounts and contacts.

Connect

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UserVoice for Microsoft Teams

Bring the power of UserVoice to your internal communication hub. Promote shared understanding of user feedback in Microsoft Teams.

Provide organization-wide visibility into customer needs by streaming UserVoice feedback and events into Teams channels

Learn more about UserVoice for Microsoft Teams

Delete connector?

Delete the connector

This should be deleted from the Teams app. Only delete here if already deleted from Teams app.

Stream UserVoice events into Microsoft Teams.

Authorize all Single Sign-On (SSO) and OIDC users

Internal Comments

When there is activity on a thread you’ve been mentioned on

With a few data points from Salesforce, we can enrich your product feedback to paint a clearer picture of its relevance. Get started by authorizing your Salesforce instance.

Microsoft Teams Integration Setup

Add channel

Connect Salesforce with UserVoice to access Account Insights.

UserVoice for FullStory

Setup FullStory

Augment customer feedback with real-time user behavior with our FullStory integration.

Jump from a user’s idea in UserVoice to their most recent, relevant FullStory session.

Link users' comments in UserVoice to their most recent, relevant FullStory session.

Quickly access a user’s most recent FullStory sessions from the user detail page in UserVoice.

In FullStory, create and copy a new API Key and enter it below.

Connect UserVoice to FullStory to reveal what your customers were doing before, during, and after they left feedback.

Our Customer Traits Sync Service pulls user and account traits from your CRM into UserVoice, allowing you to create advanced customer segments within UserVoice.

Supported CRMs:

HubSpot

Pipedrive

MSFT Dynamics CRM

To set up the Customer Traits Sync, you’ll work directly with our Implementation Engineer. Here are a few things we’ll need from you to get started:

Necessary authorization to access your CRM data.

CRM fields mapped to UserVoice fields for sync (we’ll provide a template to simplify this).

Sync user and account data from a supported CRM to UserVoice.

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