When an idea is assigned to you by an internal team member

Note:

Verified DKIM only works on feedback emails, not ticketing.

Comments and Ideas detected as spam will be put in moderation where you can review.

Comments and Ideas caught

Your billing and plan information is managed by your UserVoice account representative. Please reach out to us to make any plan changes.

This Account allows ALL Salesforce Account Domains Access to this Private Forum

If this is not desired behavior please contact support@uservoice.com to change this account setting

Moderation is enabled for all Forums on this subdomain. To modify moderation settings, go %{link}.

This Forum has moderation enabled. To modify moderation settings, go %{link}.

This Forum does not have moderation enabled. To modify moderation settings, go %{link}.

Urgency score on ideas and feedback

View urgency scores on feedback, comments, and ideas.

<strong>Note:</strong> This setting is for your profile only.

Asset owner or Admin required

To set up GA4, use this guide: %{link:Google Analytics Integration}

DomainKey Identified Mail (DKIM) is an authentication protocol that links your domain name to an email, allowing email servers to check your email’s signature to verify the authenticity of the sending domain. Learn more about DKIM

You can capture feedback on behalf of customers and save it directly in UserVoice by using the contributor sidebar. When you open the sidebar, you can:

Log customer feedback and link it to ideas in UserVoice

Get started using the the contributor sidebar

To install and use the contributor sidebar, follow the instructions here:

Invite your colleagues to also use the contributor sidebar

To add more users, go to the %{link:Users & Permissions tool}. Please %{contact_us_link:contact us} if you would like to restrict a user's access to just the contributor sidebar. We have pricing available for these types of users.

Identify and flag blockers

When this feature is enabled, you and your team can identify sales deal-breakers and churn risks by flagging critical feedback as a blocker.

To review which feedback has been identified as a blocker, take a look at the feedback in the Admin Console or Contributor Sidebar.

To make it easier to view feedback across internal departments, you can group your colleagues into teams. You can take a look at activity across teams in the admin console.

Note: Only works for feedback emails, not ticketing

Urgency Score will convert to a <u>paid</u> add-on feature after the beta period ends.