Connect Salesforce with UserVoice to access Account Insights.

UserVoice for FullStory

Setup FullStory

Augment customer feedback with real-time user behavior with our FullStory integration.

Jump from a user’s idea in UserVoice to their most recent, relevant FullStory session.

Link users' comments in UserVoice to their most recent, relevant FullStory session.

Quickly access a user’s most recent FullStory sessions from the user detail page in UserVoice.

In FullStory, create and copy a new API Key and enter it below.

Connect UserVoice to FullStory to reveal what your customers were doing before, during, and after they left feedback.

Our Customer Traits Sync Service pulls user and account traits from your CRM into UserVoice, allowing you to create advanced customer segments within UserVoice.

Supported CRMs:

HubSpot

To set up the Customer Traits Sync, you’ll work directly with our Implementation Engineer. Here are a few things we’ll need from you to get started:

Necessary authorization to access your CRM data.

CRM fields mapped to UserVoice fields for sync (we’ll provide a template to simplify this).

Sync user and account data from a supported CRM to UserVoice.

Exports sent to %{email}. They may take a few minutes to arrive.

Not an admin? Sign in here

Anyone with an email address from these domains will be given access. You may add wildcard domains using *.domain.tld (please note that *.domain.tld doesn't authorize domain.tld - you'll have to add that as well)

Change your display name, email, and more!

Add comma separated domain names

Slack SSO Settings

What groups do you want to allow to sign in with Slack SSO?

Everyone

Admins may sign in using any Slack Workspace that is setup in the UserVoice Slack integration settings. Customers will sign in using a workspace they are a member of.

Just customers

Your customers can sign in with any Slack Workspace they’re a member of.

Customers only

<span class='font-bold'>Note:</span> You must setup the Slack integration for this to work.

Dynamics (Cloud)

Salesforce Feedback & Opportunity Sidebar allows sales reps to capture user feedback directly in Salesforce and link it to sales opportunities. In UserVoice, teams can see which features and ideas are tied to open, closed-won, and closed-lost opportunities, allowing product teams to better understand exactly what product gaps will be most impactful to your sales pipeline.

Learn more about Salesforce Feedback & Opportunity Sidebar

The default forum is used when no other forum is specified in your widget. The forum redirect for your homepage page is set %{link}

Configure Domain Keys (DKIM)

Email Settings

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Email Communications

Submit Domain

Step 1: Add a domain you own

Step 2: Verify your Domain

Test Connection

DKIM KEY

SPF KEY

Default:

Configure Default From Address

Delete DKIM Configuration

Set your default “from” email address.

Update the default “from” address used for customizable email communications.

Are you sure you want to delete this DKIM configuration? Customizable emails will be sent from a “noreply@uservoice.com” address.

Yes, delete configuration