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Trusted client or user required

no topic

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Topic name

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Text Customization

Contact Email

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Feedback Forums

API Console

Tabulated

Type a command

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An array of Support Queue IDs in the desired new ordering

The label in UI

The IDs of the users who get a notification

The email addresses of the users who get a notification

You must provide a ticket message.

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Trusted client or authorized user required to access a private forum

Private forum access denied: %{reason}

Off duty. Any new replies to your tickets will assign them back to the queue.

OK

You need be an admin to see unpublished articles: %{specifics}

Log entry

Trusted (Do NOT check this if your API Key will be stored in an insecure environment)

Metadata set via ticket rules or Javascript (not visible on contact forms). Limited to 255 characters

Add a tab or link to your website that allows folks to submit tickets, add ideas to your forums, and search your knowledge base.

Collecting information with UserVoice Tracker

Tracker makes it easy for your application or website to pass additional information to UserVoice to make it available within the UserVoice Admin Console. Tracker can be used to give support agents access to additional information about your users or to segment your UserVoice reports based on that information.

Common use cases for Tracker

To display the lifetime value of a customer in UserVoice Inspector

To display the product, plan, or service, they are using in UserVoice Inspector

To track whether a user has recently upgraded and how active they are in the system