Admin Console

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In FullStory, create and copy a new API Key and enter it below.

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Connect UserVoice to FullStory to reveal what your customers were doing before, during, and after they left feedback.

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Our Customer Traits Sync Service pulls user and account traits from your CRM into UserVoice, allowing you to create advanced customer segments within UserVoice.

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Supported CRMs:

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HubSpot

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To set up the Customer Traits Sync, you’ll work directly with our Implementation Engineer. Here are a few things we’ll need from you to get started:

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Necessary authorization to access your CRM data.

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CRM fields mapped to UserVoice fields for sync (we’ll provide a template to simplify this).

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Sync user and account data from a supported CRM to UserVoice.

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Exports sent to %{email}. They may take a few minutes to arrive.

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Not an admin? Sign in here

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Anyone with an email address from these domains will be given access. You may add wildcard domains using *.domain.tld (please note that *.domain.tld doesn't authorize domain.tld - you'll have to add that as well)

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Add comma separated domain names

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Slack SSO Settings

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What groups do you want to allow to sign in with Slack SSO?

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Everyone

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Admins may sign in using any Slack Workspace that is setup in the UserVoice Slack integration settings. Customers will sign in using a workspace they are a member of.

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Just customers

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Your customers can sign in with any Slack Workspace they’re a member of.

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Customers only

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<span class='font-bold'>Note:</span> You must setup the Slack integration for this to work.

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Dynamics (Cloud)

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Salesforce Feedback & Opportunity Sidebar allows sales reps to capture user feedback directly in Salesforce and link it to sales opportunities. In UserVoice, teams can see which features and ideas are tied to open, closed-won, and closed-lost opportunities, allowing product teams to better understand exactly what product gaps will be most impactful to your sales pipeline.

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Learn more about Salesforce Feedback & Opportunity Sidebar

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Configure Domain Keys (DKIM)

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Email Settings

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brand logo

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Email Communications

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Submit Domain

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Step 1: Add a domain you own

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Step 2: Verify your Domain

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Test Connection

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DKIM KEY

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SPF KEY

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Default:

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Configure Default From Address

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Delete DKIM Configuration

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Set your default “from” email address.

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Update the default “from” address used for customizable email communications.

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Are you sure you want to delete this DKIM configuration? Customizable emails will be sent from a “noreply@uservoice.com” address.

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Yes, delete configuration

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We’ll use this to generate your DKIM and SPF keys.

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Default “from” email address

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Copy each key and value and enter both in your DNS provider. Once entered in your DNS provider, test the connection.

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We had a problem loading your keys, you may need to try resubmitting your domain.

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(not set)

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that you must use a subdomain that is not already in use elsewhere to avoid collisions in mail providers and DNS records.

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%{link:Give us feedback} on the UserVoice contributor sidebar.

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Jira Data Center

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Downloading invoices are only available to account owners.

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