On

Uses the same search parameters as a search in the admin console. See %{article_link} for more details.

Metadata (usually a URL) about where the ticket came from. Shown in Admin Console as a link.

Rated %{datetime}

Constrain the report to include only records that match the given custom field name and value

Constrain the report to include only actions by the agent with the given User ID

Constrain the report to include only the agents with the given array of User IDs

Constrain the report to include only the support queues with the given array of IDs

Anyone from these IPs will be given access. You may use also IP ranges (%{link})

Anyone from these IPs will be given access. You may also use IP ranges (%{link})

Installing a Classic Widget on your website will give your customers an easy way to submit feedback and ask for help. The Classic Widget can increase your engagement with customers and help your customers find answers faster.

Total initiations of contact with your Helpdesk

No traits found.

Edit Autoprompts

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Heading 1

Heading 2

Heading 3

No custom fields found

here

Median Open Time

Median Open time

Custom Field

Average Response Time<

Day

Week

Add a filter

By

First Contact Resolution (Count)

First Contact Resolution (Rate)

Escalation Count

Escalation Rate

Other

Support Coverage

Clear formatting

Add previous recipients

Cc

Your account's Javascript API key is:

Username

Web portal

Widgets

My profile

Support queues

Email signature

Supports basic HTML formatting

link

bold

italic

Save changes

Have a look