Admin Console
|
Support Wait Time Per Day by Absolute Numbers |
not translated | ||
|---|---|---|---|
|
Weekday |
not translated | ||
|
Weekends |
not translated | ||
|
The type of the service type |
not translated | ||
|
A string parameter specific to the service_type (refer to Admin Console). For example, service_hook[data][url]=http%3A%2F%2Fgoogle.com%2F |
not translated | ||
|
A boolean parameter specific to the service_type. For example, service_hook[data][notify]=1 |
not translated | ||
|
An array of event names to activate this service hook for. |
not translated | ||
|
Attachment filename. Pass request parameters in JSON to ensure that each set of filename, data and content_type parameters are grouped correctly. |
not translated | ||
|
Base64-encoded file content |
not translated | ||
|
Content-Type of the file, such as image/jpeg |
not translated | ||
|
Promoters |
not translated | ||
|
Detractors |
not translated | ||
|
Queues |
not translated | ||
|
On |
not translated | ||
|
Oh snap! This ticket is already assigned to %{name}, do you want to re-assign it? |
not translated | ||
|
Uses the same search parameters as a search in the admin console. See %{article_link} for more details. |
not translated | ||
|
this article |
not translated | ||
|
The %{ticket_id} of the ticket whose history is returned in newest first order. |
not translated | ||
|
Metadata (usually a URL) about where the ticket came from. Shown in Admin Console as a link. |
not translated | ||
|
Rated %{datetime} |
not translated | ||
|
Constrain the report to include only records that match the given custom field name and value |
not translated | ||
|
Constrain the report to include only actions by the agent with the given User ID |
not translated | ||
|
Constrain the report to include ticket counts only from the specified support queue. |
not translated | ||
|
The number of days after which a ticket is considered 'stale' |
not translated | ||
|
Constrain the report to include only the agents with the given array of User IDs |
not translated | ||
|
Constrain the report to include only the support queues with the given array of IDs |
not translated | ||
|
Returns the leaderboard of the agents for the given time interval. If neither start or end date is given, the leaderboards in best agent first order for current month, last month and all time are returned. |
not translated | ||
|
Anyone from these IPs will be given access. You may use also IP ranges (%{link}) |
not translated | ||
|
according to this format |
not translated | ||
|
Anyone from these IPs will be given access. You may also use IP ranges (%{link}) |
not translated | ||
|
Installing a Classic Widget on your website will give your customers an easy way to submit feedback and ask for help. The Classic Widget can increase your engagement with customers and help your customers find answers faster. |
not translated | ||
|
Rep |
not translated | ||
|
Last Note |
not translated | ||
|
Is |
is | Approve this translation | |
|
Is not |
is nie | Approve this translation | |
|
Between |
Tussen | Approve this translation | |
|
Greater Than |
Grooter As | Approve this translation | |
|
Less Than |
Kleiner As | Approve this translation | |
|
Show me tickets open for more than %{form} hours |
not translated | ||
|
Waiting for Response |
not translated | ||
|
Tickets Without Response |
not translated | ||
|
Alexa Rank |
not translated | ||
|
Helpdesk Requests |
not translated | ||
|
via Email |
not translated | ||
|
via Contact Form |
not translated | ||
|
All time |
not translated | ||
|
Number of replies to end users that you have sent this month |
not translated | ||
|
The average time it takes to respond to a ticket |
not translated | ||
|
Time before tickets were first responded to |
not translated | ||
|
Tickets By |
not translated |