Average Response Time<

Day

Week

Add a filter

Today

By

Ticket Backlog

Other

A ticket is a threaded conversation.

The number of user messages responded to in a ticket.

Avg Responses per Ticket

Number of tickets closed with only one response.

Percentage of tickets closed with only one response.

Number of tickets another agent replied to after this first agent responded.

Percentage of tickets escalated.

Support Coverage

Clear formatting

Add previous recipients

Include ticket thread

This will change the ticket's primary contact.

Your account's Javascript API key is:

Username

This ticket's To/Cc recipients will now be able to see each other's addresses. Please review to make sure Cc/Bcc addresses are entered as expected.

Custom statuses

Web portal

Widgets

My profile

Support queues

Email signature

Supports basic HTML formatting

link

bold

italic

Save changes

Have a look

Install the UserVoice widget on your website

UserVoice provides a feedback and support widget that can be embedded on any website. Getting started is easy! Just copy and paste the generated embed code.

Starting experience

Trigger position

Accent color

Trigger color

Copy to clipboard

Gadgets for Inspector

Advanced setup

Read our developer documentation to learn more about how to get the most out of your UserVoice widget.

Autoprompts

Classic widget

Looking for the classic UserVoice experience? You've found it.

Legacy widget

Organization name and website