Weekday

Weekends

The type of the service type

A string parameter specific to the service_type (refer to Admin Console). For example, service_hook[data][url]=http%3A%2F%2Fgoogle.com%2F

A boolean parameter specific to the service_type. For example, service_hook[data][notify]=1

An array of event names to activate this service hook for.

Attachment filename. Pass request parameters in JSON to ensure that each set of filename, data and content_type parameters are grouped correctly.

Base64-encoded file content

Content-Type of the file, such as image/jpeg

Promoters

Detractors

Queues

Oh snap! This ticket is already assigned to %{name}, do you want to re-assign it?

Uses the same search parameters as a search in the admin console. See %{article_link} for more details.

this article

The %{ticket_id} of the ticket whose history is returned in newest first order.

Metadata (usually a URL) about where the ticket came from. Shown in Admin Console as a link.

Rated %{datetime}

Constrain the report to include only records that match the given custom field name and value

Constrain the report to include only actions by the agent with the given User ID

Constrain the report to include ticket counts only from the specified support queue.

The number of days after which a ticket is considered 'stale'

Constrain the report to include only the agents with the given array of User IDs

Constrain the report to include only the support queues with the given array of IDs

Returns the leaderboard of the agents for the given time interval. If neither start or end date is given, the leaderboards in best agent first order for current month, last month and all time are returned.

Anyone from these IPs will be given access. You may use also IP ranges (%{link})

according to this format

Anyone from these IPs will be given access. You may also use IP ranges (%{link})

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Last Note

Is

Is not

Between

Greater Than

Less Than

Show me tickets open for more than %{form} hours

Tickets Without Response

Alexa Rank

Helpdesk Requests

via Email

via Contact Form

All time

Number of replies to end users that you have sent this month

The average time it takes to respond to a ticket

Time before tickets were first responded to