Instantly Answered

No Answers Found

Total initiations of contact with your Helpdesk

No traits found.

You must specify a user in order to watch an idea.

Edit Autoprompts

Pre

Heading 1

Heading 2

Heading 3

No custom fields found

here

Median Open Time

Tickets by Assignee

Median Open time

Custom Field

Average Response Time<

Day

Week

Add a filter

Today

By

First Contact Resolution (Count)

First Contact Resolution (Rate)

Escalation Count

Escalation Rate

Ticket Backlog

Other

A ticket is a threaded conversation.

The number of user messages responded to in a ticket.

Avg Responses per Ticket

Number of tickets closed with only one response.

Percentage of tickets closed with only one response.

Number of tickets another agent replied to after this first agent responded.

Percentage of tickets escalated.

Support Coverage

Clear formatting

Add previous recipients

Cc

Include ticket thread

This will change the ticket's primary contact.

Your account's Javascript API key is:

Username

This ticket's To/Cc recipients will now be able to see each other's addresses. Please review to make sure Cc/Bcc addresses are entered as expected.

Web portal

Widgets

My profile

Support queues

Email signature