A boolean parameter specific to the service_type. For example, service_hook[data][notify]=1

An array of event names to activate this service hook for.

Attachment filename. Pass request parameters in JSON to ensure that each set of filename, data and content_type parameters are grouped correctly.

Base64-encoded file content

Content-Type of the file, such as image/jpeg

Promoters

Detractors

On

Oh snap! This ticket is already assigned to %{name}, do you want to re-assign it?

Uses the same search parameters as a search in the admin console. See %{article_link} for more details.

Rated %{datetime}

Constrain the report to include only records that match the given custom field name and value

Constrain the report to include only actions by the agent with the given User ID

Constrain the report to include ticket counts only from the specified support queue.

Constrain the report to include only the agents with the given array of User IDs

Constrain the report to include only the support queues with the given array of IDs

Returns the leaderboard of the agents for the given time interval. If neither start or end date is given, the leaderboards in best agent first order for current month, last month and all time are returned.

Anyone from these IPs will be given access. You may use also IP ranges (%{link})

according to this format

Anyone from these IPs will be given access. You may also use IP ranges (%{link})

Installing a Classic Widget on your website will give your customers an easy way to submit feedback and ask for help. The Classic Widget can increase your engagement with customers and help your customers find answers faster.

Rep

Show me tickets open for more than %{form} hours

Helpdesk Requests

via Contact Form

Number of replies to end users that you have sent this month

Total initiations of contact with your Helpdesk

No traits found.

You must specify a user in order to watch an idea.

Edit Autoprompts

Pre

Median Open Time

Median Open time

By

First Contact Resolution (Count)

First Contact Resolution (Rate)

Escalation Count

Escalation Rate

Number of tickets another agent replied to after this first agent responded.

Percentage of tickets escalated.

Support Coverage

Add previous recipients

This will change the ticket's primary contact.

Your account's Javascript API key is:

Web portal

Email signature

Supports basic HTML formatting

Save changes

Have a look

Install the UserVoice widget on your website