To display the product, plan, or service, they are using in UserVoice Inspector

To track whether a user has recently upgraded and how active they are in the system

To track free and paid users

...or any other segmentation that is valuable to your company

Tracker is a programatic interface to UserVoice made with JavaScript. Through the use of simple JavaScript function calls your website can pass information to the UserVoice Admin Console about your users.

For example, to pass the user's name and email address to UserVoice call:

Or, to track a user action when it happens:

Follow the steps outlined below to get the most out of UserVoice Tracker on your website. Steps are automatically checked off once UserVoice has detected that tracker code is installed and functioning on your website.

Tracker requires that the <em>UserVoice JavaScript SDK</em> be installed on your website. To install the JavaScript SDK add the following code to your web page:

Be sure to customize this snippet for each user on your website. This is just an example:

This is an example of using Tracker to add custom information to UserVoice about a user:

Track an action or event

Here's an example of using Tracker to track a sign-up event for a user:

Learn more about UserVoice Tracker

Here are a couple of articles from our developer site that should make it easy for you to get started with UserVoice Tracker:

Supplying the user's name and email

Already have access to your user's name and email? Pass them to the widget with a dash of JavaScript so that users don't have to type them in when contacting you through a UserVoice widget.

Associating a user with an external ID

Already have IDs for users? Pass them to UserVoice to ensure that tickets are always associate with the correct user record within the UserVoice Admin Console.

Want to add additional information to a user so that it shows up in UserVoice Inspector? Learn how to add traits to a UserVoice user with a little JavaScript.

Tracking events and user actions

Want to track user events or actions on your website to supercharge your UserVoice reports? Learn how to do this with a bit of JavaScript.

Default tab selection

Most Instant Answers

Based on what you selected above we have customized your embed code below. Copy this code on to your web page where you would like the widget to appear.

Edit Site Settings & Design

Configure the appearance and content of your UserVoice site.

Your org name and website are used to link back to your site.

What language your site shows up in and time zone used for reports.

Customize your account's Terms of Service page.

Site Sections

Select which site sections you want visible in the sidebar navigation and portal page.

Enable custom HTML/CSS/Javascript

Sort ideas by

Use value json to return a JavaScript snippet that calls your function.

Name of a JavaScript function that takes JSON as it's first parameter.

Classic Widget Popup

Classic Widget Inline

The Classic Widget Popup can be launched in a couple of different ways. Based on how you'd like to launch the widget, select an option code below.

Are you sure you want to delete this?

Prompt

Pop up the Classic Widget with our feedback tab or custom link

Embed the Classic Widget directly on your page

This widget is similar to the Classic Widget popup above, except that it is embedded on the page so that it appears inside your existing layout.

Your Widgets saved on our server are below. They'll continue to work, and you can edit them, but we recommend you use our new widget builder going forward.

Support queue

Support Wait Time Per Day by Percent

Support Wait Time Per Day by Absolute Numbers

The type of the service type

A string parameter specific to the service_type (refer to Admin Console). For example, service_hook[data][url]=http%3A%2F%2Fgoogle.com%2F