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Tracker makes it easy for your application or website to pass additional information to UserVoice to make it available within the UserVoice Admin Console. Tracker can be used to give support agents access to additional information about your users or to segment your UserVoice reports based on that information. |
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Common use cases for Tracker |
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To display the lifetime value of a customer in UserVoice Inspector |
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To display the product, plan, or service, they are using in UserVoice Inspector |
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To track whether a user has recently upgraded and how active they are in the system |
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To track free and paid users |
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...or any other segmentation that is valuable to your company |
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How Tracker works |
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Tracker is a programatic interface to UserVoice made with JavaScript. Through the use of simple JavaScript function calls your website can pass information to the UserVoice Admin Console about your users. |
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For example, to pass the user's name and email address to UserVoice call: |
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Or, to track a user action when it happens: |
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Installing UserVoice Tracker |
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Follow the steps outlined below to get the most out of UserVoice Tracker on your website. Steps are automatically checked off once UserVoice has detected that tracker code is installed and functioning on your website. |
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Add Tracker to your web page |
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Tracker requires that the <em>UserVoice JavaScript SDK</em> be installed on your website. To install the JavaScript SDK add the following code to your web page: |
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Add the current user's name and email address |
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Be sure to customize this snippet for each user on your website. This is just an example: |
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Add custom fields to a user |
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This is an example of using Tracker to add custom information to UserVoice about a user: |
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Track an action or event |
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Here's an example of using Tracker to track a sign-up event for a user: |
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Learn more about UserVoice Tracker |
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Here are a couple of articles from our developer site that should make it easy for you to get started with UserVoice Tracker: |
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Supplying the user's name and email |
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Already have access to your user's name and email? Pass them to the widget with a dash of JavaScript so that users don't have to type them in when contacting you through a UserVoice widget. |
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Associating a user with an external ID |
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Already have IDs for users? Pass them to UserVoice to ensure that tickets are always associate with the correct user record within the UserVoice Admin Console. |
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Adding custom fields to a user |
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Want to add additional information to a user so that it shows up in UserVoice Inspector? Learn how to add traits to a UserVoice user with a little JavaScript. |
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Setting custom fields on tickets |
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Need to add custom information to a ticket or collect additional information from users when they submit tickets? Learn about setting custom fields on tickets with JavaScript. |
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Tracking events and user actions |
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Want to track user events or actions on your website to supercharge your UserVoice reports? Learn how to do this with a bit of JavaScript. |
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New template |
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Colors |
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Link |
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Width |
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Height |
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Widget mode |
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Default tab selection |
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Sidebar |
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Most Instant Answers |
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Use a custom template |
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Use custom labels for tabs |
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Copy to Clipboard |
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Step 1: Customize your widget design |
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Step 2: Copy the embed code to your page |
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Based on what you selected above we have customized your embed code below. Copy this code on to your web page where you would like the widget to appear. |
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Full-screen preview |
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Step 2: Select how you would like to launch the widget |
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