Capture feedback in Gainsight and view ideas by health score and renewal date in UserVoice.

Detailed setup instructions

Configure

Salesforce Instance

Grant UserVoice permission to access your accounts and contacts.

Connect

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Info

UserVoice for Microsoft Teams

Bring the power of UserVoice to your internal communication hub. Promote shared understanding of user feedback in Microsoft Teams.

Provide organization-wide visibility into customer needs by streaming UserVoice feedback and events into Teams channels

Learn more about UserVoice for Microsoft Teams

Delete connector?

Delete the connector

This should be deleted from the Teams app. Only delete here if already deleted from Teams app.

Stream UserVoice events into Microsoft Teams.

Authorize all Single Sign-On (SSO) and OIDC users

Internal Comments

When there is activity on a thread you’ve been mentioned on

With a few data points from Salesforce, we can enrich your product feedback to paint a clearer picture of its relevance. Get started by authorizing your Salesforce instance.

Microsoft Teams Integration Setup

Connect Salesforce with UserVoice to access Account Insights.

UserVoice for FullStory

Setup FullStory

Augment customer feedback with real-time user behavior with our FullStory integration.

Jump from a user’s idea in UserVoice to their most recent, relevant FullStory session.

Link users' comments in UserVoice to their most recent, relevant FullStory session.

Quickly access a user’s most recent FullStory sessions from the user detail page in UserVoice.

In FullStory, create and copy a new API Key and enter it below.

Connect UserVoice to FullStory to reveal what your customers were doing before, during, and after they left feedback.

Our Customer Traits Sync Service pulls user and account traits from your CRM into UserVoice, allowing you to create advanced customer segments within UserVoice.

Supported CRMs:

HubSpot

To set up the Customer Traits Sync, you’ll work directly with our Implementation Engineer. Here are a few things we’ll need from you to get started:

Necessary authorization to access your CRM data.

CRM fields mapped to UserVoice fields for sync (we’ll provide a template to simplify this).

Sync user and account data from a supported CRM to UserVoice.

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Anyone with an email address from these domains will be given access. You may add wildcard domains using *.domain.tld (please note that *.domain.tld doesn't authorize domain.tld - you'll have to add that as well)

Add comma separated domain names

Slack SSO Settings

What groups do you want to allow to sign in with Slack SSO?

Everyone

Admins may sign in using any Slack Workspace that is setup in the UserVoice Slack integration settings. Customers will sign in using a workspace they are a member of.

Just customers

Your customers can sign in with any Slack Workspace they’re a member of.

Customers only

<span class='font-bold'>Note:</span> You must setup the Slack integration for this to work.