Promoters

Detractors

On

Include ticket thread

Username

This ticket's To/Cc recipients will now be able to see each other's addresses. Please review to make sure Cc/Bcc addresses are entered as expected.

SSO logs

Use these settings to customize the screen that a user sees after they give a positive rating about your company.

After a positive rating

Thank them for their feedback

Encourage them to tweet

Use a custom thank you screen

Custom Thank You Template

Use {{tweet_button}} where you would like the Twitter button to appear

Twitter handle

Default tweet text

Use {{twitter_handle}} where you would like your company Twitter handle to appear.

Use {{comments}} to add the user's comments about your product.

%{count} ideas

Ratings

Only show ratings with messages

Link label

Menu enabled

No more ideas

No more records

No more ratings

Hide help

Show help

Identified users

All formatting will be removed. Are you sure?

Auto-close tickets when an agent responds via email.

off duty

Set on duty

Set off duty

This service hook requires external configuration

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Email Template

Autoprompts only appear when the 'autoprompt' Javascript method is called and the user's email or id has been identified with the 'identify' method. %{1:Learn more}.

Email template

Edit Email Template

Enable White Labeling

No Title

Default client is unavailable due to sitewide privacy settings. Please pass an API key and secret.

No more instant answers

Sort by wait time

SLA Settings

Response Thresholds

Violation

SLA settings

min