Status Updates

Select a response to insert it into the reply field.

Email of the user sending the message. Required if you're using 0-legged OAuth

Text Customization

Contact Email

User required: No user or not signed or not authorized. %{info}

Feedback Forums

API Console

Tabulated

Type a command

Invalid email format

Email already in use

Email can't be blank

An array of Support Queue IDs in the desired new ordering

The label in UI

The IDs of the users who get a notification

The email addresses of the users who get a notification

You must provide a ticket message.

This user has no access to the specified private forum

Trusted client or authorized user required to access a private forum

Private forum access denied: %{reason}

Off duty. Any new replies to your tickets will assign them back to the queue.

OK

You need be an admin to see unpublished articles: %{specifics}

Log entry

Trusted (Do NOT check this if your API Key will be stored in an insecure environment)

Metadata set via ticket rules or Javascript (not visible on contact forms). Limited to 255 characters

Add a tab or link to your website that allows folks to submit tickets, add ideas to your forums, and search your knowledge base.

Collecting information with UserVoice Tracker

Tracker makes it easy for your application or website to pass additional information to UserVoice to make it available within the UserVoice Admin Console. Tracker can be used to give support agents access to additional information about your users or to segment your UserVoice reports based on that information.

Common use cases for Tracker

To display the lifetime value of a customer in UserVoice Inspector

To display the product, plan, or service, they are using in UserVoice Inspector

To track whether a user has recently upgraded and how active they are in the system

To track free and paid users

...or any other segmentation that is valuable to your company

How Tracker works

Tracker is a programatic interface to UserVoice made with JavaScript. Through the use of simple JavaScript function calls your website can pass information to the UserVoice Admin Console about your users.

For example, to pass the user's name and email address to UserVoice call:

Or, to track a user action when it happens:

Installing UserVoice Tracker

Follow the steps outlined below to get the most out of UserVoice Tracker on your website. Steps are automatically checked off once UserVoice has detected that tracker code is installed and functioning on your website.

Add Tracker to your web page

Tracker requires that the <em>UserVoice JavaScript SDK</em> be installed on your website. To install the JavaScript SDK add the following code to your web page:

Add the current user's name and email address

Be sure to customize this snippet for each user on your website. This is just an example:

Add custom fields to a user

This is an example of using Tracker to add custom information to UserVoice about a user:

Track an action or event

Here's an example of using Tracker to track a sign-up event for a user: