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Customize your account's Terms of Service page.

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HTML/CSS/Javascript

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Use value json to return a JavaScript snippet that calls your function.

Name of a JavaScript function that takes JSON as it's first parameter.

Give feedback & Contact support

Give feedback only

Contact support only

Classic Widget Popup

Classic Widget Inline

select one

The Classic Widget Popup can be launched in a couple of different ways. Based on how you'd like to launch the widget, select an option code below.

Are you sure you want to delete this?

Pop up the Classic Widget with our feedback tab or custom link

Embed the Classic Widget directly on your page

This widget is similar to the Classic Widget popup above, except that it is embedded on the page so that it appears inside your existing layout.

Your Widgets saved on our server are below. They'll continue to work, and you can edit them, but we recommend you use our new widget builder going forward.

Agent

Queue

Open tickets

Open Tickets

Granularity

Support Wait Time Per Day by Percent

Support Wait Time Per Day by Absolute Numbers

Weekday

Weekends

The type of the service type

A string parameter specific to the service_type (refer to Admin Console). For example, service_hook[data][url]=http%3A%2F%2Fgoogle.com%2F

A boolean parameter specific to the service_type. For example, service_hook[data][notify]=1

An array of event names to activate this service hook for.

Attachment filename. Pass request parameters in JSON to ensure that each set of filename, data and content_type parameters are grouped correctly.

Base64-encoded file content

Content-Type of the file, such as image/jpeg

Queues

Oh snap! This ticket is already assigned to %{name}, do you want to re-assign it?

Uses the same search parameters as a search in the admin console. See %{article_link} for more details.

this article

The %{ticket_id} of the ticket whose history is returned in newest first order.

Metadata (usually a URL) about where the ticket came from. Shown in Admin Console as a link.

Rated %{datetime}

Constrain the report to include only records that match the given custom field name and value

Constrain the report to include only actions by the agent with the given User ID