Admin Console
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Instantly Answered |
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No Answers Found |
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Total initiations of contact with your Helpdesk |
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No traits found. |
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You must specify a user in order to watch an idea. |
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Edit Autoprompts |
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Pre |
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Heading 1 |
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Heading 2 |
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Heading 3 |
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No custom fields found |
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here |
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Median Open Time |
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Tickets by Assignee |
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Median Open time |
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Custom Field |
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Average Response Time< |
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Day |
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Week |
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Add a filter |
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Today |
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By |
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First Contact Resolution (Count) |
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First Contact Resolution (Rate) |
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Escalation Count |
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Escalation Rate |
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Ticket Backlog |
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Other |
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A ticket is a threaded conversation. |
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The number of user messages responded to in a ticket. |
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Avg Responses per Ticket |
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Number of tickets closed with only one response. |
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Percentage of tickets closed with only one response. |
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Number of tickets another agent replied to after this first agent responded. |
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Percentage of tickets escalated. |
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Support Coverage |
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Clear formatting |
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Add previous recipients |
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Cc |
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Include ticket thread |
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This will change the ticket's primary contact. |
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Your account's Javascript API key is: |
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Username |
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This ticket's To/Cc recipients will now be able to see each other's addresses. Please review to make sure Cc/Bcc addresses are entered as expected. |
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Custom statuses |
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Web portal |
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Widgets |
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My profile |
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Support queues |
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Email signature |
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