Admin Console

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Provide your Customer Success team with an always-up-to-date view of an account’s ideas and their current statuses, directly within Gainsight. Your contributors can also view a Health Score & Renewal Report from the Contributor Console.

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Gainsight Customer 360 Integration

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Capture feedback or create new ideas for an account from the C360 view

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View an account’s ideas (and the status of that idea) from the C360 view

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Health Score & Renewal Report

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View ideas in the Contributor Console by health score

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Browse ideas from accounts with upcoming renewals

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Set up configuration

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Capture feedback in Gainsight and view ideas by health score and renewal date in UserVoice.

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If you're not an admin, click here to sign in.

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Detailed setup instructions

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Configure

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Salesforce Instance

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Grant UserVoice permission to access your accounts and contacts.

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Connect

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Errors

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Info

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UserVoice for Microsoft Teams

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Bring the power of UserVoice to your internal communication hub. Promote shared understanding of user feedback in Microsoft Teams.

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Provide organization-wide visibility into customer needs by streaming UserVoice feedback and events into Teams channels

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Learn more about UserVoice for Microsoft Teams

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Delete connector?

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Delete the connector

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This should be deleted from the Teams app. Only delete here if already deleted from Teams app.

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Stream UserVoice events into Microsoft Teams.

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Authorize all Single Sign-On (SSO) and OIDC users

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Internal Comments

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When there is activity on a thread you’ve been mentioned on

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With a few data points from Salesforce, we can enrich your product feedback to paint a clearer picture of its relevance. Get started by authorizing your Salesforce instance.

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Microsoft Teams Integration Setup

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Add channel

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Connect Salesforce with UserVoice to access Account Insights.

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UserVoice for FullStory

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Setup FullStory

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Augment customer feedback with real-time user behavior with our FullStory integration.

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Jump from a user’s idea in UserVoice to their most recent, relevant FullStory session.

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Link users' comments in UserVoice to their most recent, relevant FullStory session.

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Quickly access a user’s most recent FullStory sessions from the user detail page in UserVoice.

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In FullStory, create and copy a new API Key and enter it below.

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Connect UserVoice to FullStory to reveal what your customers were doing before, during, and after they left feedback.

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Our Customer Traits Sync Service pulls user and account traits from your CRM into UserVoice, allowing you to create advanced customer segments within UserVoice.

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Supported CRMs:

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HubSpot

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Pipedrive

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MSFT Dynamics CRM

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To set up the Customer Traits Sync, you’ll work directly with our Implementation Engineer. Here are a few things we’ll need from you to get started:

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Necessary authorization to access your CRM data.

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CRM fields mapped to UserVoice fields for sync (we’ll provide a template to simplify this).

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Sync user and account data from a supported CRM to UserVoice.

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