Admin Console
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View an account’s ideas (and the status of that idea) from the C360 view |
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Health Score & Renewal Report |
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View ideas in the Contributor Console by health score |
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Browse ideas from accounts with upcoming renewals |
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Set up configuration |
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Capture feedback in Gainsight and view ideas by health score and renewal date in UserVoice. |
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Detailed setup instructions |
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Configure |
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Salesforce Instance |
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Grant UserVoice permission to access your accounts and contacts. |
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Connect |
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Errors |
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Info |
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UserVoice for Microsoft Teams |
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Bring the power of UserVoice to your internal communication hub. Promote shared understanding of user feedback in Microsoft Teams. |
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Provide organization-wide visibility into customer needs by streaming UserVoice feedback and events into Teams channels |
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Learn more about UserVoice for Microsoft Teams |
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Delete connector? |
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Delete the connector |
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This should be deleted from the Teams app. Only delete here if already deleted from Teams app. |
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Stream UserVoice events into Microsoft Teams. |
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Authorize all Single Sign-On (SSO) and OIDC users |
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Internal Comments |
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When there is activity on a thread you’ve been mentioned on |
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With a few data points from Salesforce, we can enrich your product feedback to paint a clearer picture of its relevance. Get started by authorizing your Salesforce instance. |
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Microsoft Teams Integration Setup |
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Connect Salesforce with UserVoice to access Account Insights. |
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UserVoice for FullStory |
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Setup FullStory |
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Augment customer feedback with real-time user behavior with our FullStory integration. |
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Jump from a user’s idea in UserVoice to their most recent, relevant FullStory session. |
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Link users' comments in UserVoice to their most recent, relevant FullStory session. |
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Quickly access a user’s most recent FullStory sessions from the user detail page in UserVoice. |
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In FullStory, create and copy a new API Key and enter it below. |
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Connect UserVoice to FullStory to reveal what your customers were doing before, during, and after they left feedback. |
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Our Customer Traits Sync Service pulls user and account traits from your CRM into UserVoice, allowing you to create advanced customer segments within UserVoice. |
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Supported CRMs: |
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HubSpot |
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To set up the Customer Traits Sync, you’ll work directly with our Implementation Engineer. Here are a few things we’ll need from you to get started: |
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Necessary authorization to access your CRM data. |
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CRM fields mapped to UserVoice fields for sync (we’ll provide a template to simplify this). |
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Sync user and account data from a supported CRM to UserVoice. |
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Exports sent to %{email}. They may take a few minutes to arrive. |
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Not an admin? Sign in here |
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Anyone with an email address from these domains will be given access. You may add wildcard domains using *.domain.tld (please note that *.domain.tld doesn't authorize domain.tld - you'll have to add that as well) |
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Add comma separated domain names |
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Slack SSO Settings |
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What groups do you want to allow to sign in with Slack SSO? |
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Everyone |
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Admins may sign in using any Slack Workspace that is setup in the UserVoice Slack integration settings. Customers will sign in using a workspace they are a member of. |
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