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You can use your own email address (e.g. feedback@example.com) when responding to feedback. |
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Use this email by default when answering tickets. |
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Add %{service_name} |
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Add a tab or link to your website that allows folks to submit tickets and search your knowledge base. |
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Add a tab or link to your website that allows folks to add ideas to your forums. |
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anonymous users (only affects forums with legacy voting and anonymous users) |
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anonymous users (only affects forums with anonymous users) |
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Number of times a user can vote per hour per IP address (only affects legacy voting) |
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Number of times a user can vote per hour per IP address |
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No teams defined. %{link:Add a new team} |
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Remove 'Powered By' UserVoice branding. |
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Select which web portal sections you want visible. |
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Add team… |
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UserVoice Contributor Sidebar |
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Quickly look up any customer to see their previous feedback |
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Discover which ideas are most important to each of your internal teams |
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Invite your colleagues |
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Create teams |
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Revoke access |
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Allows restricting access to entire web portal, based on valid SSO token or authorized IP address. |
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Allow restriction of admins to specific modules (feedback, helpdesk, and/or knowledgebase). |
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Save custom ticket searches for frequent use. |
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Shows engagement level on your email updates. |
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License types |
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Assign seats by license type. |
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Contributor |
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Support |
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%{num} max |
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License Type |
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You cannot revoke your own access |
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All the UserVoice users at your company can access the contributor sidebar. Send them the installation link above to let them know about it. |
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To add more users, go to the %{link:Users & Permissions tool}. If you invite a user with the Contributor license, their access will be restricted to just the contributor sidebar and they will receive setup instructions for it. |
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Unable to find user |
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User email is required |
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Discuss upgrading or changing my account, %{account_name} |
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Assign Teams |
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Metadata set via ticket rules or Javascript (not visible on contact forms). |
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Enable comment notifications by default |
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Default ticket reply address |
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Ticket field |
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Add a new ticket field |
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Ticket fields let you capture additional data as well as let you and/or your customers categorize your tickets. |
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NPS® Rating |
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Forum no longer exists |
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Net Promoter Score® |
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These stats are based on NPS® Ratings collected within the specified date range. |
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NPS® tweets and follow-up |
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The subdomain where your site will be hosted. |
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Changing this will prevent any external links that point to this URL from working. %{link:Learn more}. |
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Automatically prompt users for an NPS® Rating every 60 days. |
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