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Support Wait Time Per Day by Absolute Numbers |
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Weekday |
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Weekends |
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The type of the service type |
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A string parameter specific to the service_type (refer to Admin Console). For example, service_hook[data][url]=http%3A%2F%2Fgoogle.com%2F |
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A boolean parameter specific to the service_type. For example, service_hook[data][notify]=1 |
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An array of event names to activate this service hook for. |
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Attachment filename. Pass request parameters in JSON to ensure that each set of filename, data and content_type parameters are grouped correctly. |
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Base64-encoded file content |
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Content-Type of the file, such as image/jpeg |
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Promoters |
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Detractors |
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Queues |
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On |
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Oh snap! This ticket is already assigned to %{name}, do you want to re-assign it? |
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Uses the same search parameters as a search in the admin console. See %{article_link} for more details. |
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this article |
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The %{ticket_id} of the ticket whose history is returned in newest first order. |
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Metadata (usually a URL) about where the ticket came from. Shown in Admin Console as a link. |
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Rated %{datetime} |
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Constrain the report to include only records that match the given custom field name and value |
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Constrain the report to include only actions by the agent with the given User ID |
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Constrain the report to include ticket counts only from the specified support queue. |
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The number of days after which a ticket is considered 'stale' |
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Constrain the report to include only the agents with the given array of User IDs |
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Constrain the report to include only the support queues with the given array of IDs |
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Returns the leaderboard of the agents for the given time interval. If neither start or end date is given, the leaderboards in best agent first order for current month, last month and all time are returned. |
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Anyone from these IPs will be given access. You may use also IP ranges (%{link}) |
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according to this format |
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Anyone from these IPs will be given access. You may also use IP ranges (%{link}) |
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Installing a Classic Widget on your website will give your customers an easy way to submit feedback and ask for help. The Classic Widget can increase your engagement with customers and help your customers find answers faster. |
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Rep |
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Last Note |
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Is |
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Is not |
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Between |
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Greater Than |
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Less Than |
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Show me tickets open for more than %{form} hours |
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Waiting for Response |
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Tickets Without Response |
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Alexa Rank |
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Helpdesk Requests |
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via Email |
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via Contact Form |
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All time |
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Number of replies to end users that you have sent this month |
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The average time it takes to respond to a ticket |
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Time before tickets were first responded to |
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Tickets By |
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