Oh snap! %{name} beat you to the punch.

Notify these people when tickets are assigned to this queue

Subdomain not present.

User required: No user or not signed

Group unassigned tickets into different queues, allowing agents to prioritize which tickets they take next.

Bcc

Choose to either have your users agree to UserVoice’s standard end-user terms of service, or edit the Terms of Service page with your own (you may simply provide links to your Terms of Service and Privacy Policy hosted on your own site).

Contact email must be in valid format!

Invert tab colors

Email of the user sending the message. Required if you're using 0-legged OAuth

An array of Support Queue IDs in the desired new ordering

Metadata set via ticket rules or Javascript (not visible on contact forms). Limited to 255 characters

Tracker makes it easy for your application or website to pass additional information to UserVoice to make it available within the UserVoice Admin Console. Tracker can be used to give support agents access to additional information about your users or to segment your UserVoice reports based on that information.

To display the lifetime value of a customer in UserVoice Inspector

For example, to pass the user's name and email address to UserVoice call:

Be sure to customize this snippet for each user on your website. This is just an example:

Already have access to your user's name and email? Pass them to the widget with a dash of JavaScript so that users don't have to type them in when contacting you through a UserVoice widget.

Want to track user events or actions on your website to supercharge your UserVoice reports? Learn how to do this with a bit of JavaScript.

What language your site shows up in and time zone used for reports.

Use value json to return a JavaScript snippet that calls your function.

Name of a JavaScript function that takes JSON as it's first parameter.

Classic Widget Popup

Classic Widget Inline

Pop up the Classic Widget with our feedback tab or custom link

Granularity

Support queue

Support Wait Time Per Day by Percent

Support Wait Time Per Day by Absolute Numbers

A string parameter specific to the service_type (refer to Admin Console). For example, service_hook[data][url]=http%3A%2F%2Fgoogle.com%2F

A boolean parameter specific to the service_type. For example, service_hook[data][notify]=1

An array of event names to activate this service hook for.

Content-Type of the file, such as image/jpeg

On

Uses the same search parameters as a search in the admin console. See %{article_link} for more details.

Time before tickets were first responded to

Edit Autoprompts

Pre

Median Open Time

Median Open time

Escalation Count

Escalation Rate

Ticket Backlog

Number of tickets another agent replied to after this first agent responded.

Cc

Username

This ticket's To/Cc recipients will now be able to see each other's addresses. Please review to make sure Cc/Bcc addresses are entered as expected.

Accent color

Trigger color

Autoprompts

Article topics