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Rules allow you to make the ticket system automatically change tickets based on specific criteria. Rules run in the order shown below. |
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We've removed the ability to specify background colors on a per-forum basis. |
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Adaptive response |
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The following optional fields are only applicable if you're building a web application. |
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multiplied by the votes allowed for each forum |
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There were errors that preventing this from saving |
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If unchecked, per-user authorization may still be sent via the SSO token |
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All ideas and comments will be withheld from public view until approved by a moderator |
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Example: <strong>(2x)</strong> 10 votes allowed for a user in a forum <strong>= 20 votes allowed per hour for that forum</strong> |
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Main Application URL |
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Access Token URL |
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The name of this field. If you display this custom field on your contact form, the label will be visible to customers. |
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Stop evaluating any subsequent rules |
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Upload Spreadsheet (.CSV) |
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Authorize URL |
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Authorize specific IP addresses |
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The <em>default</em> order ideas are displayed on your forum. Users can still choose to view them in a different order. |
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Allow users to assign their idea to a particular category. Categories with no ideas will not be displayed in the sidebar. |
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Unauthorized users will see that this forum exists, but have to request access before seeing its content |
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Private forums, admins and SSO users are not checked |
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Custom Values |
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Insert canned response |
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Replace _field_name_ with the name of your custom field |
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Edit custom field |
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Allowed votes |
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Akismet spam filter |
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Forums are used to create separate types of ideas. Forums can be either public or private - targeting specific users, products or campaigns. |
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When the threshold is reached, the moderation action is triggered |
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Ideas moderation action |
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Comments moderation action |
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Voter fraud detection |
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to help you identify it later |
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Tab |
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Display the feedback tab on your page |
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Use custom javascript to launch the widget |
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Don't see your language? Want to suggest changes? Go to %{link} |
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Use same syntax as search box in admin section. e.g query=Product Area:Admin |
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Where to post new ideas to |
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Invert tab |
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Advanced design customizations are not available on your current plan. |
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Provisioning API Access (superuser-only) |
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Assign this ticket to yourself to reply |
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Oh snap! %{name} beat you to the punch. |
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We recommend smaller than 100px high. |
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Displaying <b>1</b> %{object_name} |
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Displaying <b>all %{size}</b> %{plural_object_name} |
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Displaying %{plural_object_name} <b>%{start} - %{end}</b> of <b>%{total}</b> in total |
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Support Performance |
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Ticket Insights |
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Status Updates |
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